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See why over 25,000+ Students choose ACTE
Curriculam Designed By Experts
Expertly designed curriculum for future-ready professionals.
Industry Oriented Curriculam
An exhaustive curriculum designed by our industry experts which will help you to get placed in your dream IT company
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30+ Case Studies & Projects
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9+ Engaging Projects
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10+ Years Of Experience
ServiceNow Course Projects
Become a ServiceNow Expert With Practical and Engaging Projects.
- Practice essential Tools
- Designed by Industry experts
- Get Real-world Experience
Incident Management Basics
Create a simple Incident Management application. Configure incident forms, set up basic workflows, and create standard operating procedures.
Change Request Form Customization
Customize the Change Request form to include additional fields. Add fields, modify layout, and set field properties.
Basic Knowledge Base Setup
Set up and configure a Knowledge Base. Create categories, add articles, and configure permissions.
Automated Email Notifications
Configure automated email notifications for various incidents and requests. Set up notification triggers, design email templates, and test notifications.
Workflow Creation for Change Management
Develop a custom workflow for managing changes. Create and configure a workflow, integrate with Change Management processes, and test the workflow.
Service Portal Customization
Customize the Service Portal to improve user experience. Modify page layouts, add widgets, and adjust styling.
Integration with External Systems
Integrate ServiceNow with another system (e.g., an external CRM or monitoring tool). Develop integration connectors, handle data transformations, and ensure synchronization.
Custom Application Development
Develop a custom application using ServiceNow’s App Engine. Design data models, create application forms and workflows, and test functionality.
Performance Analytics and KPIs
Implement and configure Performance Analytics to track KPIs. Define KPIs, configure data collection, and build performance dashboards.
Key Features
Practical Training
Global Certifications
Flexible Timing
Trainer Support
Study Material
Placement Support
Mock Interviews
Resume Building
Batch Schedule
Weekdays Regular (Class 1Hr - 1:30Hrs) / Per Session
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20-Jan-2025 Starts Coming Monday ( Monday - Friday) 08:00 AM (IST)
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22-Jan-2025 Starts Coming Wednesday ( Monday - Friday) 10:00 AM (IST)
Weekend Regular (Class 3Hrs) / Per Session
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18-Jan-2025 Starts Coming Saturday ( Saturday - Sunday) 10:00 AM (IST)
Weekend Fast-track (Class 6Hrs - 7Hrs) / Per Session
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19-Jan-2025 Starts Coming Saturday ( Saturday - Sunday) 10:00 AM (IST)
Enquiry Form
- Learning strategies that are appropriate and tailored to your company's requirements.
- Live projects guided by instructors are a characteristic of the virtual learning environment.
- The curriculum includes of full-day lectures, practical exercises, and case studies.
ServiceNow Course Overview
What goals are achieved in a Service Now Course?
Learners typically accomplish several important objectives in a ServiceNow course, including gaining a thorough understanding of the ServiceNow platform; becoming proficient in the configuration and customization of different modules, including Incident Management, Change Management, and Service Catalog; gaining expertise in the creation and management of workflows, business rules, and automation; and learning how to construct and modify reports. To provide students with the skills necessary to administer and optimize the ServiceNow environment efficiently, courses also frequently address advanced topics, including performance analytics and security configurations, integration with other tools, and best practices for system administration.
Future works for Service Now
- Enhanced AI and Machine Learning Integration: ServiceNow is expected to increasingly leverage AI and machine learning for predictive analytics, automation, and intelligent virtual agents. It will enable more proactive issue resolution, improved decision-making, and personalized user experiences.
- Expansion of IT Operations Management (ITOM) Capabilities: Future enhancements may include more advanced tools for monitoring, performance management, and predictive analytics. Integration with emerging technologies and platforms will likely enhance ITOM capabilities.
- Growth of Low-Code/No-Code Development: ServiceNow will continue to expand its low-code/no-code development features, allowing users to create applications and workflows with minimal coding. It will democratize app development and speed up deployment processes.
- Increased Focus on Employee and Customer Experience: Improving employee and customer experiences through more intuitive interfaces, personalized interactions, and enhanced self-service capabilities will be given a stronger emphasis.
What new Service Now frameworks are there?
Several new frameworks intended to improve functionality and optimize procedures have recently been introduced in ServiceNow. A few of these stand out: the Now Platform® Mobile, which provides cutting-edge mobile capabilities for accessing and managing ServiceNow processes while on the go; the ServiceNow App Engine, which enables users to create and deploy custom applications with little to no coding; and the ServiceNow IntegrationHub, which makes it easy to integrate with external systems using a no-code/low-code interface.
Trends and Techniques used in Service Now
- Artificial Intelligence (AI) and Machine Learning (ML): ServiceNow integrates AI and ML to offer predictive analytics, intelligent virtual agents, and automated decision-making. These technologies enhance automation, reduce manual effort, and improve accuracy in handling incidents and requests.
- Low-Code/No-Code Development: The trend towards low-code and no-code development platforms allows users to create custom applications, workflows, and automation with minimal coding. It democratizes development and accelerates deployment.
- Flow Designer: Flow Designer creates and manages workflows and automation with a user-friendly, drag-and-drop interface, simplifying the design of complex business processes.
- Virtual Agent Framework: The Virtual Agent framework enables the creation of conversational AI chatbots that can handle routine inquiries, guide users through processes, and provide 24/7 support.
Service Now Uses
ServiceNow is widely used to streamline and automate IT service management, including incident, problem, and change management. Its applications extend to business process automation, human resources, customer service management, and IT operations management.
Career Opportunities After ServiceNow Course
ServiceNow Administrator
A ServiceNow administrator is responsible for setting up and maintaining the ServiceNow platform.
ServiceNow Developer
ServiceNow developers concentrate on creating and modifying apps for the ServiceNow platform.
ServiceNow Business Analyst
Collaborating closely with stakeholders, a ServiceNow Business Analyst gathers needs.
ServiceNow Architect
The ServiceNow architect creates the overall framework and plan for ServiceNow integrations.
ServiceNow Consultant
A ServiceNow consultant provides expert guidance on deploying and maximizing ServiceNow solutions.
ServiceNow ITSM Specialist
The primary responsibility of the ServiceNow ITSM specialist is managing and streamlining ITSM.
Skill to Master
ServiceNow Platform Configuration
Workflow Automation
Custom Application Development
Business Rule Creation
Script Writing
Integration Techniques
Incident and Change Management
Performance Analytics and Reporting
Service Catalog Management
User Experience (UX) Design
Security and Access Controls
Knowledge Management
Tools to Master
Flow Designer
ServiceNow Studio
Performance Analytics
IntegrationHub
Service Catalog
Virtual Agent Designer
Business Rules
Script Editor
Application Navigator
Knowledge Management
Data Import and Export
User Interface (UI) Builder
Learn from certified professionals who are currently working.
Training by
Amit , having 8 yrs of experience
Specialized in: ServiceNow Service Catalog, Change Management, Incident Management, Problem Management, and Knowledge Management.
Note: With a solid grasp of ITIL principles, Amit is a proficient ServiceNow administrator and business analyst. Automation of change and incident management procedures, knowledge management system enhancement, and service catalog item configuration and management are among his strong suits. Students can better grasp the real-world uses of ITIL in ServiceNow thanks to his actual knowledge.
We are proud to have participated in more than 40,000 career transfers globally.
ServiceNow Certification
Although it won’t guarantee a job, a ServiceNow certification can greatly improve your chances. The accreditation certifies your proficiency with the ServiceNow platform, but other considerations, including technical aptitude, cultural fit, and relevant experience, are also considered when making employment selections.
Indeed, pursuing numerous ServiceNow course certifications can increase your employment prospects and your level of knowledge. Many experts decide to earn certifications in several fields, such as App Engine Development, IT Operations Management, and IT Service Management, to further their understanding of the platform.
Yes, the ServiceNow certification test is available online. With ServiceNow’s remote proctoring feature, you can take the test from a safe place, like your home or office. To ensure the testing process goes well, you must fulfill certain technical criteria and follow ServiceNow’s standards. For more on the prerequisites and exam procedure.
Having real-world experience with the platform improves your comprehension and test-taking readiness, even though it’s not essential to get a ServiceNow certification. Familiarity with the ServiceNow interface and IT service management concepts will help you understand the material better.
Obtaining a ServiceNow certification is frequently financially and time worthwhile, particularly if you want to progress in an IT service management or related position. Employers will find you more appealing as a candidate since the certification attests to your proficiency with the ServiceNow platform.
Frequently Asked Questions
- Before deciding to enroll, you can take advantage of demo sessions offered by several ServiceNow course providers, such as ACTE Course Institute. During these trial sessions, you can ask any questions, experience the instructor's teaching style, and comprehend the course's structure and content. You can decide if the course fits your expectations and learning goals by attending a demo.
- The staff at ACTE Course Institute consists of a broad group of accomplished educators who focus on business and technology. Typically, their lecturers are working professionals with advanced qualifications in their fields and a wealth of practical experience.
- Indeed, as a standard feature of their training programs, ACTE Course Institute helps with placement. This support includes creating a CV, getting ready for interviews, and getting career-specific job search advice.
- Completion Certificate
- Professional Certification
- Academic Certificates
- Indeed, many of the training programs at ACTE Course Institute involve students working on real-world projects. Taking part in live projects offers a real-world experience that helps solidify the principles taught in the course.