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Curriculum Designed By Experts
Expertly designed curriculum for future-ready professionals.
Industry Oriented Curriculam
An exhaustive curriculum designed by our industry experts which will help you to get placed in your dream IT company
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30+ Case Studies & Projects
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9+ Engaging Projects
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10+ Years Of Experience
ITIL Training Projects
Become a ITIL Expert With Practical and Engaging Projects.
- Practice essential Tools
- Designed by Industry experts
- Get Real-world Experience
Incident Management Process Improvement
Streamline the incident handling process to reduce resolution time and improve customer satisfaction. Document current processes, identify bottlenecks, implement improvements, and train staff.
Basic Change Management Implementation
Establish a foundational Change Management process to ensure smooth change implementation. Define a change request process, set up a Change Advisory Board (CAB).
Service Desk Setup
Set up a basic Service Desk to handle customer inquiries and incidents. Choose and implement a Service Desk tool, develop a knowledge base, and create standard operating procedures.
Service Improvement Plan
Create and execute a service improvement plan based on performance metrics and user feedback, aiming to enhance the quality and efficiency of IT services.
ITIL Process Integration
Integrate multiple ITIL processes (e.g., incident, problem, and change management) to ensure cohesive and streamlined operations across the IT service lifecycle.
Capacity Management
Implement a capacity management process to monitor and plan for future IT resource needs, ensuring that the infrastructure can handle current and future demands effectively.
Automated Workflow Solutions
Develop and implement automated workflow solutions for critical ITIL processes (e.g., incident resolution, change approvals) to enhance efficiency and reduce manual intervention.
ITIL Maturity Assessment and Roadmap
Conduct a thorough maturity assessment of existing ITIL processes and create a detailed roadmap for advancing to higher maturity levels, focusing on continuous improvement.
Service Integration and Management (SIAM)
Implement a SIAM model to manage and integrate multiple service providers, ensuring cohesive service delivery and alignment with business objectives.
Key Features
Practical Course
Global Certifications
Flexible Timing
Trainer Support
Study Material
Placement Support
Mock Interviews
Resume Building
Batch Schedule
Weekdays Regular (Class 1Hr - 1:30Hrs) / Per Session
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20-Jan-2025 Starts Coming Monday ( Monday - Friday) 08:00 AM (IST)
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22-Jan-2025 Starts Coming Wednesday ( Monday - Friday) 10:00 AM (IST)
Weekend Regular (Class 3Hrs) / Per Session
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18-Jan-2025 Starts Coming Saturday ( Saturday - Sunday) 10:00 AM (IST)
Weekend Fast-track (Class 6Hrs - 7Hrs) / Per Session
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19-Jan-2025 Starts Coming Saturday ( Saturday - Sunday) 10:00 AM (IST)
Enquiry Form
- Learning strategies that are appropriate and tailored to your company's requirements.
- Live projects guided by instructors are a characteristic of the virtual learning environment.
- The curriculum includes of full-day lectures, practical exercises, and case studies.
ITIL Training Overview
ITIL Programmer’s Potential Career Path
ITIL specialists with a programming background can choose from various career choices that combine technical know-how with IT service management. They could work as ITSM Automation Specialists, automating ITIL processes with programming abilities, or as IT Service Management Consultants, designing and implementing ITIL-based solutions for clients. Other career options include service integration analysts, who combine different IT tools and systems according to ITIL guidelines and DevOps engineers, who apply their understanding of ITIL to optimize development and operations procedures.
What Are the Requirements for an ITIL Training?
- Basic Understanding of IT and Business Concepts: A foundational knowledge of IT and business processes is beneficial, as ITIL focuses on aligning IT services with business needs.
- Prerequisite Knowledge: No formal prerequisites are typically required. However, some familiarity with IT service management concepts can be helpful. For higher-level ITIL training, such as ITIL Intermediate, Expert, or Master levels, prior completion of the ITIL Foundation certification is usually required.
- Experience in IT or Service Management: While only sometimes mandatory, having experience in IT roles or service management can enhance understanding and practical application of ITIL concepts.
- Course Enrollment: Courses should be taken through accredited ITIL training providers who offer official certifications and adhere to the ITIL guidelines.
Reasons to Consider Enrolling in ITIL training
Enrolling in an ITIL training can significantly enhance your career by providing a structured approach to IT service management, aligning IT services with business goals, and improving service delivery and customer satisfaction. It equips you with best practices to streamline processes, reduce costs, and manage risks effectively. Certification can boost professional credibility, open doors to advanced roles, and increase job market competitiveness. Additionally, ITIL training fosters a common language and framework within organizations, facilitating better communication and collaboration across IT teams.
Techniques and Trends in ITIL Development
- Integration with Agile and DevOps: ITIL is increasingly integrated with Agile and DevOps practices to enhance flexibility and speed in IT service management. This integration helps align ITIL's structured approach with Agile and DevOps methodologies' iterative, fast-paced nature, promoting faster value delivery and continuous improvement.
- Focus on Customer Experience: There's a growing emphasis on enhancing customer experience through ITIL practices. This involves adopting service design thinking to create services that more effectively meet customer needs and using customer feedback to drive continual improvement.
- Automation and Artificial Intelligence (AI): Automation and AI are leveraged to streamline ITIL processes, such as incident and change management. AI-driven analytics help predict and resolve issues proactively, while automation reduces manual tasks, improving efficiency and accuracy.
- Service Integration and Management (SIAM): SIAM is becoming more prominent as organizations seek to manage multiple service providers effectively. ITIL frameworks are evolving to support the management of complex, multi-supplier environments, ensuring seamless integration and consistent service delivery.
The Most Recent ITIL Tools
Recent ITIL tools have advanced significantly to support modern IT service management needs. ServiceNow remains a leading platform, offering comprehensive ITIL-compliant solutions for incident management, change management, and more, with strong integration capabilities and automation features. BMC Helix is another notable tool that provides a cloud-native ITSM solution with AI-driven insights and automation to enhance service delivery and operational efficiency. Cherwell Service Management, now part of Ivanti, offers flexible ITIL-aligned capabilities focusing on customizability and user experience.
Career Opportunities After ITIL Training
IT Service Manager
An IT Service Manager oversees the delivery of IT services to ensure they meet business needs and customer expectations. They manage ITIL processes such as incident, problem.
Change Manager
A Change Manager manages and coordinates changes to IT systems and services. They ensure that changes are implemented with minimal disruption and adhere to ITIL guidelines.
Incident Manager
An Incident Manager focuses on managing and resolving incidents that affect IT services. Their role includes overseeing the incident management process
Problem Manager
A Problem Manager is tasked with identifying and managing the root causes of incidents to prevent recurrence. They lead problem analysis, conduct root cause.
Service Desk Analyst
A Service Desk Analyst provides first-line support for IT service requests and incidents. They handle incoming support tickets, troubleshoot issues, escalate complex problems.
Configuration Manager
This role is critical in maintaining up-to-date information about IT assets, facilitating impact analysis, and supporting change and incident management processes.
Skill to Master
Incident Management
Change Management
Problem Management
Service Level Management
Configuration Management
Release Management
Continual Service Improvement (CSI)
Service Strategy Development
Service Design
Service Transition
Risk Management
Customer and Stakeholder Communication
Tools to Master
ServiceNow
BMC Helix ITSM
Cherwell Service Management
Jira Service Management
Ivanti Service Management
Freshservice
ManageEngine ServiceDesk Plus
SolarWinds Service Desk
SysAid
Remedy ITSM (by BMC)
TOPdesk
Axios Assyst
Learn from certified professionals who are currently working.
Course by
Anjali , having 12 yrs of experience
Specialized in: ITIL Foundation, ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, and Continual Service Improvement.
Note: Anjali is an experienced ITIL consultant with a strong background in designing and optimizing ITIL processes across various industries. She has successfully led multiple ITIL transformation projects and is known for her practical approach to aligning ITIL best practices with business objectives.
We are proud to have participated in more than 40,000 career transfers globally.
ITIL Certification
Your comprehension of IT service management best practices, your capacity to oversee and provide high-quality IT services, and your job prospects in the 19th century can all be improved by obtaining ITIL certification. It can result in improved employment opportunities, greater pay, and increased productivity since it demonstrates your dedication to coordinating IT services with company goals.
While an ITIL certification won’t guarantee you a job, it can greatly improve your skills and increase your marketability. It exhibits your familiarity with industry best practices for managing IT projects, which may increase the likelihood that you’ll receive employment offers and interviews. However, a number of other elements, including experience, aptitude, and work needs, are equally crucial in the employment process.
Level-by-level, different requirements apply for the ITIL certification exam. The ITIL Foundation does not require any prerequisites. But prior to obtaining higher level certificates, such ITIL Intermediate or ITIL Managing Professional, one must frequently obtain ITIL Foundation certification. Additional education or appropriate job experience may be necessary for some advanced certifications.
Yes, a number of approved online proctoring providers allow you to take the ITIL certification exam online. This enables the exam to be taken from a place while being watched over remotely to guarantee test correctness. Make sure you double-check with the certification provider the technical requirements and particular needs for the online test.
It is not strictly necessary to have real-world experience in order to obtain ITIL certification, especially at the ITIL Foundation level. Nonetheless, getting hands-on experience overseeing IT projects can be helpful, particularly for advanced certification. It makes curricula and tests more relevant and manageable by assisting with the effective comprehension and application of ITIL concepts.
Your business goals and requirements will determine the worth of an ACTE ITIL certification. Certification can be helpful if you want to improve your abilities and progress in your IT service management job. The methodical approach it offers to ITIL procedures can enhance employment opportunities and earnings possibilities.
Frequently Asked Questions
- Classroom Training
- Online Live Training
- Self-Paced Online Training
- Blended Learning
- Corporate Training
- Workshops and Seminars
- In most ITIL training, there are ways for you to make up lost content if you miss a class. Thanks to the recorded sessions that many training providers offer for online and blended learning formats, you can examine the material whenever it's convenient for you. You can access lecture notes, assignments, and course materials in both live online and classroom forms through the provider's portal. For advice, to discuss any missed material or rescheduling options, get in touch with the instructor or the course coordinator.
- You should contact the training provider directly for assistance if you have additional inquiries. Reach out via their customer service or support email or use their contact form if available. Many providers also offer live chat options or phone support for quick responses. For specific questions about course content or logistics, consulting with the course instructor or coordinator can provide detailed answers. Be sure to provide precise details about your inquiry to receive the most accurate and helpful response.
- Visit the ACTE Website
- Find the ITIL training
- Select the Course
- Register Online
- Fill Out the Form
- Make Payment
- Confirmation
- Yes, you can typically access course materials online for ITIL training at ACTE. Most modern training providers, including ACTE, offer digital access to course materials such as lecture notes, slides, recorded sessions, and additional resources through their learning management system (LMS) or a dedicated student portal. Once you enrol, you'll receive login credentials and instructions on accessing these materials. This online access allows you to review content at your own pace, participate in discussions, and complete assignments, making it easier to keep up with the course even if you miss a class or need to revisit topics.