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Curriculam Designed By Experts
Expertly designed curriculum for future-ready professionals.
Industry Oriented Curriculam
An exhaustive curriculum designed by our industry experts which will help you to get placed in your dream IT company
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30+ Case Studies & Projects
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9+ Engaging Projects
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10+ Years Of Experience
ITIL Training Projects
Become a ITIL Expert With Practical and Engaging Projects.
- Practice essential Tools
- Designed by Industry experts
- Get Real-world Experience
Incident Management Process Improvement
Streamline the incident handling process to reduce resolution time and improve customer satisfaction. Document current processes, identify bottlenecks, implement improvements, and train staff.
Basic Change Management Implementation
Establish a foundational Change Management process to ensure smooth change implementation. Define a change request process, set up a Change Advisory Board (CAB), and create a change approval workflow.
Service Desk Setup
Set up a basic Service Desk to handle customer inquiries and incidents. Choose and implement a Service Desk tool, develop a knowledge base, and create standard operating procedures.
Service Improvement Plan
Create and execute a service improvement plan based on performance metrics and user feedback, aiming to enhance the quality and efficiency of IT services.
ITIL Process Integration
Integrate multiple ITIL processes (e.g., incident, problem, and change management) to ensure cohesive and streamlined operations across the IT service lifecycle.
Capacity Management
Implement a capacity management process to monitor and plan for future IT resource needs, ensuring that the infrastructure can handle current and future demands effectively.
Automated Workflow Solutions
Develop and implement automated workflow solutions for critical ITIL processes (e.g., incident resolution, change approvals) to enhance efficiency and reduce manual intervention.
ITIL Maturity Assessment and Roadmap
Conduct a thorough maturity assessment of existing ITIL processes and create a detailed roadmap for advancing to higher maturity levels, focusing on continuous improvement.
Service Integration and Management (SIAM)
Implement a SIAM model to manage and integrate multiple service providers, ensuring cohesive service delivery and alignment with business objectives.
Key Features
Practical Training
Global Certifications
Flexible Timing
Trainer Support
Study Material
Placement Support
Mock Interviews
Resume Building
Batch Schedule
Weekdays Regular (Class 1Hr - 1:30Hrs) / Per Session
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16-Sep-2024 Starts Coming Monday ( Monday - Friday) 08:00 AM (IST)
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11-Sep-2024 Starts Coming Wednesday ( Monday - Friday) 10:00 AM (IST)
Weekend Regular (Class 3Hrs) / Per Session
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14-Sep-2024 Starts Coming Saturday ( Saturday - Sunday) 10:00 AM (IST)
Weekend Fast-track (Class 6Hrs - 7Hrs) / Per Session
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14-Sep-2024 Starts Coming Saturday ( Saturday - Sunday) 10:00 AM (IST)
Enquiry Form
- Learning strategies that are appropriate and tailored to your company's requirements.
- Live projects guided by instructors are a characteristic of the virtual learning environment.
- The curriculum includes of full-day lectures, practical exercises, and case studies.
ITIL CourseOverview
What goals are achieved in a ITIL Course?
Those who take an ITIL course should expect to leave with a solid understanding of ITIL's best practices for managing IT services. In order to improve service delivery and support, align IT services with business priorities, and raise overall service quality, key objectives include understanding how to create and implement efficient IT service management processes. The abilities that participants acquire also include leading continuous improvement and managing incidents, adjustments, and challenges. Finally, by better aligning IT with business goals, the course equips participants to contribute to more successful and efficient IT operations.
Future works for ITIL
- Integration with Agile and DevOps: ITIL is increasingly being integrated with Agile and DevOps practices to support faster, more flexible IT service delivery. Future updates may enhance how ITIL aligns with these methodologies, promoting seamless collaboration and continuous delivery.
- Emphasis on Digital Transformation: As organizations undergo digital transformation, ITIL will likely focus more on guiding ITSM practices that support digital services, automation, and the integration of emerging technologies like AI and machine learning.
- Enhanced Focus on Customer Experience: Future ITIL frameworks may place a greater emphasis on improving customer experience and satisfaction by incorporating advanced techniques for understanding and responding to customer needs and expectations.
- Increased Use of Automation and AI: ITIL practices will continue to evolve to leverage automation and artificial intelligence, aiming to streamline IT operations, improve efficiency, and provide predictive analytics for better decision-making.
- Greater Flexibility and Customization: ITIL is expected to offer more flexible frameworks and customizable practices to better suit diverse organizational needs and enable more accessible adaptation to different industry requirements and business models.
- Broader Integration with Other Frameworks: ITIL may increasingly integrate with other frameworks and standards, such as COBIT, TOGAF, and ISO standards, to provide a more comprehensive approach to IT governance and management.
What new ITIL frameworks are there?
As of now, the latest major update to ITIL is ITIL 4, which was released in 2019. ITIL 4 builds on its predecessor, ITIL v3, by emphasizing a more holistic approach to IT service management and integrating with modern practices such as Agile, DevOps, and Lean. It introduces the Service Value System (SVS) and the Four Dimensions Model, which provide a framework for creating and managing value through IT services. ITIL 4 also focuses on the importance of collaboration, continual improvement, and adaptability to evolving technological and business landscapes. There are only a few new frameworks beyond ITIL 4 as of the latest updates, but ITIL 4 itself is designed to be flexible and integrate with emerging trends and methodologies.
Trends and Techniques used in ITIL
- Integration with Agile and DevOps: ITIL is increasingly aligned with Agile and DevOps methodologies to support more flexible, iterative development and continuous delivery. This integration fosters better collaboration between development and operations teams, improving service delivery and efficiency.
- Automation and AI: The use of automation and artificial intelligence (AI) is growing in ITIL practices. Automation streamlines repetitive tasks like incident management and change requests, while AI provides advanced analytics and predictive insights and enhances decision-making capabilities.
- Focus on Customer Experience: There is a stronger emphasis on enhancing customer experience through ITIL practices. Techniques, including customer journey mapping and service design thinking, are used to ensure that IT services meet and exceed customer expectations.
- Service Integration and Management (SIAM): SIAM is becoming a significant trend for managing multiple service providers and integrating their services into a cohesive offering. It focuses on ensuring that all service components work together effectively to deliver value to the business.
ITIL Uses
ITIL streamlines IT service management by providing a structured framework for delivering high-quality IT services aligned with business goals. It helps organizations improve service delivery, manage IT resources efficiently, and ensure consistent service quality through standardized processes. ITIL supports effective incident and change management, enhances customer satisfaction, drives continual improvement, and integrates with other methodologies like Agile and DevOps to adapt to evolving technology and business environments. Overall, ITIL is instrumental in optimizing IT operations and aligning them with broader organizational objectives.
Career Opportunities After ITIL Training
IT Service Manager
The IT Service Manager is responsible for overseeing the overall delivery and management of IT services within an organization. They ensure that services meet agreed-upon performance.
Incident Manager
The Incident Manager focuses on managing and resolving incidents to restore normal service operations as quickly as possible with minimal disruption.
Change Manager
The Change Manager is tasked with overseeing the change management process, ensuring that all changes to the IT environment are planned, approved.
Capacity Manager
The Capacity Manager focuses on ensuring that IT infrastructure and services have sufficient capacity to meet current.
Availability Manager
The Availability Manager is responsible for ensuring that IT services are available and reliable, meeting agreed-upon availability targets.
Service Level Manager
The Service Level Manager is responsible for defining, negotiating, and managing service level agreements (SLAs) with customers and .
Skill to Master
Service Management Expertise
Incident Management
Change Management
Problem Management
Service Level Management
Configuration Management
Continual Improvement
Customer Service and Communication
Risk Management
Process Optimization
Collaboration and Teamwork
Analytical and Reporting Skills
Tools to Master
ServiceNow
BMC Remedy
JIRA Service Management
Cherwell Service Management
Ivanti Service Manager
ManageEngine ServiceDesk Plus
Micro Focus Service Management Automation (SMA)
SolarWinds Service Desk
Freshservice
IBM Maximo
Axios Assyst
TOPdesk
Learn from certified professionals who are currently working.
Training by
Rakesh , having 9 yrs of experience
Specialized in: ITIL 4 Specialist, Service Integration and Management (SIAM), Cloud Service Management, Process Automation, and Performance Analytics.
Note: Rakesh is an expert at fusing cloud computing, process automation, and ITIL principles. Thanks to his solid foundation in service integration and management (SIAM), he assists students in understanding how to efficiently automate ITSM procedures and manage complicated service environments. Because of his practical style and proficiency with performance analytics, Rakesh is a great teacher for individuals wishing to improve their ITIL knowledge in contemporary IT settings.
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ITIL Certification
Your comprehension of IT service management best practices, your capacity to oversee and provide high-quality IT services, and your job prospects in the 19th century can all be improved by obtaining ITIL certification. It can result in improved employment opportunities, greater pay, and increased productivity since it demonstrates your dedication to coordinating IT services with company goals.
While an ITIL certification won’t guarantee you a job, it can greatly improve your skills and increase your marketability. It exhibits your familiarity with industry best practices for managing IT projects, which may increase the likelihood that you’ll receive employment offers and interviews. However, a number of other elements, including experience, aptitude, and work needs, are equally crucial in the employment process.
Level-by-level, different requirements apply for the ITIL certification exam. The ITIL Foundation does not require any prerequisites. But prior to obtaining higher level certificates, such ITIL Intermediate or ITIL Managing Professional, one must frequently obtain ITIL Foundation certification. Additional education or appropriate job experience may be necessary for some advanced certifications.