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Curriculum Designed By Experts
Expertly designed Curriculum for future-ready professionals.
Industry Oriented Curriculam
An exhaustive curriculum designed by our industry experts which will help you to get placed in your dream IT company
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30+ Case Studies & Projects
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9+ Engaging Projects
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10+ Years Of Experience
ITIL Training Projects
Become a ITIL Expert With Practical and Engaging Projects.
- Practice essential Tools
- Designed by Industry experts
- Get Real-world Experience
Service Desk Setup
Set up a sample service desk based on ITIL best practices, including ticket generation, classification, and resolution operations. Document the methods and tools that were used.
Change Management Process
Create a basic change management process for a hypothetical organization, describing the stages for change requests, impact analysis, and approval workflows.
Incident Management Simulation
Simulate a simple incident handling environment in which users may report occurrences, track position, and address situations in accordance with ITIL rules.
Service Level Agreement (SLA) Design
Establish SLAs for various IT services, specifying performance metrics, standards, and reporting procedures.
Problem Management method
Create a method for managing problems that incorporates known error logs, root cause analysis, and steps to stop reoccurring events.
Configuration Management Database (CMDB)
Create a CMDB to manage IT resources and the connections between them, together with data entry and maintenance procedure documentation.
Implementing an Integrated ITSM Tool
Arrange and carry out the setup and customisation of an IT service management tool (such as Jira or ServiceNow) in accordance with ITIL guidelines.
ITIL Framework evaluation
Conduct an evaluation of an organization's present IT service management procedures against ITIL best practices, including recommendations for improvement.
Automation Procedures for ITIL
Design and install automation scripts or workflows for important ITIL procedures (such as incident or change management) to boost efficiency and decrease manual labor.
Key Features
Practical Training
Global Certifications
Flexible Timing
Trainer Support
Study Material
Placement Support
Mock Interviews
Resume Building
Batch Schedule
Weekdays Regular (Class 1Hr - 1:30Hrs) / Per Session
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21-Apr-2025 Starts Coming Monday ( Monday - Friday) 08:00 AM (IST)
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23-Apr-2025 Starts Coming Wednesday ( Monday - Friday) 10:00 AM (IST)
Weekend Regular (Class 3Hrs) / Per Session
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26-Apr-2025 Starts Coming Saturday ( Saturday - Sunday) 10:00 AM (IST)
Weekend Fast-track (Class 6Hrs - 7Hrs) / Per Session
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27-Apr-2025 Starts Coming Saturday ( Saturday - Sunday) 10:00 AM (IST)
Enquiry Form
- Learning strategies that are appropriate and tailored to your company's requirements.
- Live projects guided by instructors are a characteristic of the virtual learning environment.
- The curriculum includes of full-day lectures, practical exercises, and case studies.
ITIL Training Overview
What objectives are achieved during an ITIL training?
Those who attend an ITIL training can expect to graduate with a good grasp of ITIL's best practices for managing IT services. Understanding how to develop and implement effective IT service management procedures is one of the primary objectives in order to enhance service delivery and support, align IT services with business priorities, and increase overall service quality. Managing events, changes, and problems as well as spearheading continuous development are among the skills that participants gain. Lastly, the training prepares participants to contribute to more effective and profitable IT operations by better integrating IT with business goals.
Future works for ITIL
- Adoption of Agile and DevOps Practices: Investigate how ITIL may work with Agile and DevOps approaches. Create a framework for applying ITIL in a fast-paced development environment that prioritizes cooperation and continuous delivery.
- Digital Transformation Strategy: Create a comprehensive strategy for an organization's digital transition, including ITIL principles, to guarantee successful service management in a quickly changing digital context.
- Cloud Service Management: Learn about best practices for managing IT services in cloud settings. Create a model for applying ITIL procedures in multi-cloud or hybrid cloud scenarios, with an emphasis on service governance and performance management.
- AI and Automation in ITSM: Look at the influence of AI and machine learning on IT service management. Develop a strategy for using automation technologies to improve incident management, change management, and service requests.
- Enhanced User Experience (UX) in ITSM:Improved User Experience (UX) in ITSM Create efforts to improve the end-user experience with IT service delivery. Perform user research and create consumer-friendly service portals that adhere to ITIL norms.
- Metrics and Reporting Framework: Create a strong metrics and reporting framework to monitor ITIL process performance. Establish the main indicators of performance (KPIs) that drive value and facilitate constant enhancement activities.
What new ITIL frameworks are there?
A number of improvements have been made to ITIL frameworks recently with the goal of bringing IT service management into line with contemporary business requirements. The ITIL 4 framework, which stresses a comprehensive approach to service management and incorporates Agile, DevOps, and Lean approaches, is one notable innovation. The Service Value System (SVS), which is introduced in ITIL 4, describes how many elements, including governance, practices, and continuous improvement, interact to produce value. In order to guarantee a balanced approach, the Four Dimensions Model was also established, taking into account partners, organizations, people, and technology. The above structures, which stress versatility, teamwork, and valued client delivery, mirror the changing face of the administration of IT services in an environment that prioritizes digitalization.
Trends and Techniques used in ITIL
- Integration with Agile and DevOps: To promote cooperation and speed up service delivery, organizations are progressively combining ITIL with Agile and DevOps methodologies. Faster change reaction times and more iterative development cycles are made possible by this connection.
- Emphasis on Customer Experience: Improving client satisfaction via service oversight is becoming more and more important. ITIL procedures will be altered to provide user-focused layout and delight top priority, guaranteeing the services satisfy changing client demands.
- Automation and AI: solutions fueled by AI and robotics are revolutionizing ITIL procedures. While artificial intelligence (AI) improves making decisions through automated analytics and chatbots for assistance, mechanization helps expedite repetitive chores like dealing with incidents.
- Cloud-Based Services: ITIL frameworks are evolving to handle cloud service management as more businesses move to cloud environments. Guidelines for multi-cloud computing strategies and efficient online management of resources are included in article.
- Continuous Improvement: Organisations are putting more of an emphasis on ongoing enhancement of service (CSI), utilizing organized systems for continually assessing and enhancing practices and providing services.
ITIL Uses
ITIL is a popular framework utilized across many different industries to improve the administration of IT services and match services provided by IT with company goals. ITIL frameworks are utilized by organizations to enhance service delivery, optimize workflows, and guarantee a uniform level of quality for IT services. In order to reduce interruptions and improve customer satisfaction, it offers systematic standards for handling problems, modifications, and service requests. Additionally, by creating measurements and KPIs that enable businesses to evaluate performance and pinpoint areas for improvement, ITIL promotes continuous improvement. In order to promote cooperation between IT and business divisions and guarantee that IT services efficiently meet overarching business objectives, many organizations implement ITIL. As a result, companies looking to maximize their IT operations and provide value to their clients now consider ITIL to be standard procedure.
Career Opportunities After ITIL Training
IT Service Manager
In an enterprise, an information technology (IT) manager is in charge of managing and supervising the whole provision of IT services. Professionals guarantee that that the offerings execute at the intended level.
Incident Manager
In order to enable the earliest possible return of regular operations for services with the lowest possible level of disruption, managers of emergencies endeavor to monitor and resolve issues.
Change Manager
In order to guarantee that any modifications to the IT environment are authorized and prepared for, the Change Manager is responsible for supervising the change management procedure.
Capacity Manager
Making sure that IT infrastructure and services have the capacity to fulfill current needs is the primary responsibility of the capacity manager.
Availability Manager
Assuring that IT services are dependable and available while fulfilling predetermined availability objectives is the responsibility.
Service Level Manager
Service level agreements (SLAs) with clients and other parties must be defined, negotiated, and managed by the service level manager.
Skill to Master
Service Management Expertise
Incident Management
Change Management
Problem Management
Service Level Management
Configuration Management
Continual Improvement
Customer Service and Communication
Risk Management
Process Optimization
Collaboration and Teamwork
Analytical and Reporting Skills
Tools to Master
ServiceNow
BMC Remedy
JIRA Service Management
Cherwell Service Management
Ivanti Service Manager
ManageEngine ServiceDesk Plus
Micro Focus Service Management Automation (SMA)
SolarWinds Service Desk
Freshservice
IBM Maximo
Axios Assyst
TOPdesk
Learn from certified professionals who are currently working.
Training by
Kavitha , having 9 yrs of experience
Specialized in: Agile ITIL Integration, DevOps Practices, Knowledge Management, and Cloud Service Management.
Note: Kavitha is passionate about enhancing service agility and responsiveness by fusing Agile approaches with ITIL. She gives students the skills and strategies they need to improve teamwork and expedite procedures in changing settings.
We are proud to have participated in more than 40,000 career transfers globally.
ITIL Certification
Yes, employment is not guaranteed by holding an ITIL certification. Although it strengthens your resume, hiring choices are based on a number of criteria, such as market conditions, experience, and skill levels.
It is possible to seek more than one ITIL certification. As they acquire expertise, many professionals begin with the Foundation level and work their way up to more advanced qualifications.
Yes, with the transition to remote learning styles, there are online solutions available for the ITIL certification test. For specifics, speak with your training provider.
While certain certifications (like ITIL Foundation) do not need prior experience, having actual expertise in IT service management may considerably boost your comprehension and implementation of the ideas.
Your career objectives and the applicability of ITIL in your sector will determine the worth of any ITIL certification, including those from ACTE. Think over the training’s quality, its reputation in the field, and how well it fits with your goals for professional growth.
Frequently Asked Questions
- In fact, many ITIL training companies provide sample sessions if you're considering enrolling in a course. By attending these sample sessions, where you may also experience the teaching style of the instructor and go over the course material, you can determine whether the training suits your goals and learning objectives. You can visit a demo to make an informed choice if the provider meets your needs and the course is right for you.
- With extensive expertise in their respective fields, ACTE professors specialize in many aspects of technology and information. By incorporating a wealth of real-world experience and practical knowledge into their training, they guarantee that students receive great, topical instruction. The instructors—many of whom are recognized specialists with practical competence in their respective industries—offer sage counsel to help students achieve their career goals and flourish in their chosen fields.
- Yes, Placement assistance is a typical part of ACTE's training programs. In order to help you obtain employment in your field of study, this support includes developing your resume, interview coaching, and job search guidance. In addition to providing you with access to a network of connections in the company and job vacancies, ACTE frequently increases your chances of getting a suitable position.
- Completion Certificate
- Professional Certification
- Specialized Certification
- Practical projects are a standard component of many courses, particularly those that include technical or professional subjects. Working on real-world tasks or issues, occasionally in conjunction with business partners, gives students practical experience. By using their theoretical knowledge, creating a work portfolio that might be useful for future job opportunities, and developing problem-solving techniques, students benefit from this practical approach.