ITIL Course in Kalyan Nagar

  • ITIL Trainers with Over 12 Years of Experience and Expertise.
  • Flexible Scheduling and Low Costs for ITIL Certification Courses.
  • Professional Advice for ITIL Job Interviews and Career Promotion.
  • Trusted by More than 13,000 Trained Individuals and 360 Recruiting Companies.
  • A Vast Collection of Instructional Videos, Mock Interviews, and Online Study Materials.
Hands On   40+ Hrs
Projects   4 +
Placement Support   Lifetime Access
3K+

    Course Fees on Month ₹8999 ₹18000
    (Lowest price in chennai)

    See why over 25,000+ Students choose ACTE

    ITIL Training Curriculum

    Curriculum Designed By Experts

    Expertly designed curriculum for future-ready professionals.

    Industry Oriented Curriculum

    An exhaustive curriculum designed by our industry experts which will help you to get placed in your dream IT company

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      30+  Case Studies & Projects
    •  
      9+  Engaging Projects
    •  
      10+   Years Of Experience
  • Overview of ITIL
  • History and evolution of ITIL
  • Benefits of ITIL implementation
  • ITIL certification paths
  • ITIL in the context of Bangalore’s IT industry
  • Service
  • Utility
  • Warranty
  • Customer
  • Service management
  • Certification Scheme and Levels
  • Cost
  • Value
  • Organization
  • Outcome
  • Output
  • Risk
  • Utility/Warranty
  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams
  • Service Strategy
  • Service Strategy concepts
  • Service Portfolio Management
  • Financial Management for IT Services
  • Demand Management
  • Business Relationship Management
  • Introduction to Service Transition
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Transition Planning and Support
  • Knowledge Management
  • Service Design principles
  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management
  • Show More

    ITIL Training Projects

    Become a ITIL Expert With Practical and Engaging Projects.

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      Practice essential Tools
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      Designed by Industry experts
    •  
      Get Real-world Experience

    Change Management Procedures

    Establish simple change management procedures to handle minor changes in the IT environment, including documenting change requests and approvals.

    Incident Management Process

    Implement a basic incident management process to track, manage, and resolve incidents efficiently, ensuring minimal disruption to services.

    Service Catalog Creation

    Develop a comprehensive service catalog for a small organization to define and document all available IT services, improving transparency and user understanding.

     

    Service Improvement Plan

    Create and execute a service improvement plan based on performance metrics and user feedback, aiming to enhance the quality and efficiency of IT services.

     

    ITIL Process Integration

    Integrate multiple ITIL processes (e.g., incident, problem, and change management) to ensure cohesive and streamlined operations across the IT service lifecycle.

     

    Capacity Management

    Implement a capacity management process to monitor and plan for future IT resource needs, ensuring that the infrastructure can handle current and future demands effectively.

     

    Automated Workflow Solutions

    Develop and implement automated workflow solutions for critical ITIL processes (e.g., incident resolution, change approvals) to enhance efficiency and reduce manual intervention.

     

    ITIL Maturity Assessment and Roadmap

    Conduct a thorough maturity assessment of existing ITIL processes and create a detailed roadmap for advancing to higher maturity levels, focusing on continuous improvement.

     

    Service Integration and Management (SIAM)

    Implement a SIAM model to manage and integrate multiple service providers, ensuring cohesive service delivery and alignment with business objectives.

    Key Features

    Practical Training

    Global Certifications

    Flexible Timing

    Trainer Support

    Study Material

    Placement Support

    Mock Interviews

    Resume Building

    Batch Schedule

    Weekdays Regular (Class 1Hr - 1:30Hrs) / Per Session

    • 11-Nov-2024 Starts Coming Monday ( Monday - Friday) 08:00 AM (IST)
    • 13-Nov-2024 Starts Coming Wednesday ( Monday - Friday) 10:00 AM (IST)

    Weekend Regular (Class 3Hrs) / Per Session

    • 09-Nov-2024 Starts Coming Saturday ( Saturday - Sunday) 10:00 AM (IST)

    Weekend Fast-track (Class 6Hrs - 7Hrs) / Per Session

    • 10-Nov-2024 Starts Coming Saturday ( Saturday - Sunday) 10:00 AM (IST)

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      • Learning strategies that are appropriate and tailored to your company's requirements.
      • Live projects guided by instructors are a characteristic of the virtual learning environment.
      • The curriculum includes of full-day lectures, practical exercises, and case studies.

      ITIL Training Overview

      What new ITIL frameworks are there?

      ITIL 4 has integrated IT service management in a much more flexible and wide framework. ITIL 4, that was released in 2019 applies an integrated service management approach that integrates ideas coming from Lean, Agile as well as DevOps approaches. It establishes the idea of the Service Value System, providing value to stakeholders by combining different processes and activities together. In addition to that, ITIL 4 provides guiding principles that would help with cooperation and a decision. Besides the fact that such a framework creates awareness of the need for co-creation, it focuses on user experience and, thus, makes sure that the relevance of the services of IT will be effective and actual for business needs.

      Trends and Techniques used in ITIL

      • Integration with Agile and DevOps: ITIL is increasingly aligned with Agile and DevOps methodologies to support more flexible, iterative development and continuous delivery. This integration fosters better collaboration between development and operations teams, improving service delivery and efficiency.
      • Automation and AI: The use of automation and artificial intelligence (AI) is growing in ITIL practices. Automation streamlines repetitive tasks like incident management and change requests, while AI provides advanced analytics and predictive insights and enhances decision-making capabilities.
      • Focus on Customer Experience: There is a stronger emphasis on enhancing customer experience through ITIL practices. Techniques, including customer journey mapping and service design thinking, are used to ensure that IT services meet and exceed customer expectations.
      • Service Integration and Management (SIAM): SIAM is becoming a significant trend for managing multiple service providers and integrating their services into a cohesive offering. It focuses on ensuring that all service components work together effectively to deliver value to the business.

      What goals are achieved in a ITIL Training?

      Those who take an ITIL training should expect to leave with a solid understanding of ITIL's best practices for managing IT services. In order to improve service delivery and support, align IT services with business priorities, and raise overall service quality, key objectives include understanding how to create and implement efficient IT service management processes. The abilities that participants acquire also include leading continuous improvement and managing incidents, adjustments, and challenges. Finally, by better aligning IT with business goals, the course equips participants to contribute to more successful and efficient IT operations.

      Future works for ITIL

      • Integration with Agile and DevOps: ITIL is increasingly being integrated with Agile and DevOps practices to support faster, more flexible IT service delivery. Future updates may enhance how ITIL aligns with these methodologies, promoting seamless collaboration and continuous delivery.
      • Emphasis on Digital Transformation: As organizations undergo digital transformation, ITIL will likely focus more on guiding ITSM practices that support digital services, automation, and the integration of emerging technologies like AI and machine learning.
      • Enhanced Focus on Customer Experience: Future ITIL frameworks may place a greater emphasis on improving customer experience and satisfaction by incorporating advanced techniques for understanding and responding to customer needs and expectations.
      • Increased Use of Automation and AI: ITIL practices will continue to evolve to leverage automation and artificial intelligence, aiming to streamline IT operations, improve efficiency, and provide predictive analytics for better decision-making.
      • Greater Flexibility and Customization: ITIL is expected to offer more flexible frameworks and customizable practices to better suit diverse organizational needs and enable more accessible adaptation to different industry requirements and business models.
      • Broader Integration with Other Frameworks: ITIL may increasingly integrate with other frameworks and standards, such as COBIT, TOGAF, and ISO standards, to provide a more comprehensive approach to IT governance and management.

      ITIL Uses

      ITIL streamlines IT service management by providing a structured framework for delivering high-quality IT services aligned with business goals. It helps organizations improve service delivery, manage IT resources efficiently, and ensure consistent service quality through standardized processes. ITIL supports effective incident and change management, enhances customer satisfaction, drives continual improvement, and integrates with other methodologies like Agile and DevOps to adapt to evolving technology and business environments. Overall, ITIL is instrumental in optimizing IT operations and aligning them with broader organizational objectives.

      Add-Ons Info

      Career Opportunities  After ITIL Training

      IT Service Manager

      The IT Service Manager is responsible for overseeing the overall delivery and management of IT services within an organization. They ensure that services meet agreed-upon performance.

      Incident Manager

      The Incident Manager focuses on managing and resolving incidents to restore normal service operations as quickly as possible with minimal disruption.

      Change Manager

      The Change Manager is tasked with overseeing the change management process, ensuring that all changes to the IT environment are planned, approved.

      Capacity Manager

      The Capacity Manager focuses on ensuring that IT infrastructure and services have sufficient capacity to meet current.

      Availability Manager

      The Availability Manager is responsible for ensuring that IT services are available and reliable, meeting agreed-upon availability targets.

      Service Level Manager

      The Service Level Manager is responsible for defining, negotiating, and managing service level agreements (SLAs) with customers and .


      Skill to Master
      Service Management Expertise
      Incident Management
      Change Management
      Problem Management
      Service Level Management
      Configuration Management
      Continual Improvement
      Customer Service and Communication
      Risk Management
      Process Optimization
      Collaboration and Teamwork
      Analytical and Reporting Skills
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      Tools to Master
      ServiceNow
      BMC Remedy
      JIRA Service Management
      Cherwell Service Management
      Ivanti Service Manager
      ManageEngine ServiceDesk Plus
      Micro Focus Service Management Automation (SMA)
      SolarWinds Service Desk
      Freshservice
      IBM Maximo
      Axios Assyst
      TOPdesk
      Show More
      Our Instructor

      Learn from certified professionals who are currently working.

      instructor
      Training by

      Rakesh , having 9 yrs of experience

      Specialized in: ITIL 4 Specialist, Service Integration and Management (SIAM), Cloud Service Management, Process Automation, and Performance Analytics.

      Note: Rakesh is an expert at fusing cloud computing, process automation, and ITIL principles. Thanks to his solid foundation in service integration and management (SIAM), he assists students in understanding how to efficiently automate ITSM procedures and manage complicated service environments. Because of his practical style and proficiency with performance analytics, Rakesh is a great teacher for individuals wishing to improve their ITIL knowledge in contemporary IT settings.

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      ITIL Certification

      Certificate
      GET A SAMPLE CERTIFICATE
    • Enhanced IT Service Management
    • Career Advancement
    • Standardized Best Practices
    • Improved Efficiency
    • Better Alignment with Business Goals
    • Increased Job Satisfaction
    • Your comprehension of IT service management best practices, your capacity to oversee and provide high-quality IT services, and your job prospects in the 19th century can all be improved by obtaining ITIL certification. It can result in improved employment opportunities, greater pay, and increased productivity since it demonstrates your dedication to coordinating IT services with company goals.

      While an ITIL certification won’t guarantee you a job, it can greatly improve your skills and increase your marketability. It exhibits your familiarity with industry best practices for managing IT projects, which may increase the likelihood that you’ll receive employment offers and interviews. However, a number of other elements, including experience, aptitude, and work needs, are equally crucial in the employment process.

      Level-by-level, different requirements apply for the ITIL certification exam. The ITIL Foundation does not require any prerequisites. But prior to obtaining higher level certificates, such ITIL Intermediate or ITIL Managing Profession